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Services

Voice telecom first. Infrastructure included.

CommsDock helps teams design, modernise, and operate PBX, contact centre, and collaboration systems, then builds the AWS, VLAN, WAN, Wi-Fi, router, integration, and AI pieces around them.

Voice telecommunications engineering

PBX, SIP, call routing, collaboration, and contact-centre engineering for businesses that depend on reliable voice.

Outcomes

  • Cleaner call flows, routing logic, and handover documentation
  • Voice platforms configured around business operations instead of vendor defaults
  • Reduced ambiguity across carriers, trunks, endpoints, queues, and users

Capabilities

  • NEC PBX
  • Panasonic PBX
  • Avaya IP Office
  • Avaya Contact Center
  • Webex Calling
  • BroadWorks call centre
  • 3CX
  • Yeastar Cloud PBX

Voice, network, and cloud infrastructure

Infrastructure work around voice platforms: AWS-hosted services, SIP-ready networks, VLANs, Wi-Fi, routers, SES, and static egress IP patterns.

Outcomes

  • Voice-ready LAN, WAN, Wi-Fi, and cloud foundations
  • Single public egress IP patterns for customers with multiple WAN links and allowlisted outbound connections
  • Practical migration and coexistence plans across legacy PBX, cloud PBX, UC, and call centre platforms

Capabilities

  • AWS EC2 on Ubuntu
  • AWS security groups
  • Amazon SES
  • Static egress IP design
  • VLAN design
  • Ubiquiti Wi-Fi and AP configuration
  • DrayTek router configuration
  • TP-Link router configuration
  • SIP trunking and call flow design
  • Voice-ready LAN/WAN configuration

Software for voice operations

Custom software, APIs, dashboards, and integrations for teams that need voice operations to move faster.

Outcomes

  • Internal tools that reduce manual provisioning, reporting, and ticketing drag
  • Integrations that connect voice platforms with CRM, service desk, and business systems
  • Maintainable software delivered by someone who understands voice telecom context

Capabilities

  • Application development
  • API design
  • System integration
  • Automation tooling
  • Code review and modernisation
  • Voice analytics dashboards

Voice AI systems

A voice-native AI stack for call handling, workflow automation, retrieval, evaluation, and safe integration into business systems.

Outcomes

  • Voice AI workflows tied to measurable caller and operator outcomes
  • Safer retrieval and automation patterns for customer and internal knowledge
  • Cost, latency, quality, and evaluation discipline before production rollout

Capabilities

  • Voice AI stack design
  • Call workflow automation
  • Speech-to-text and text-to-speech integration
  • Retrieval systems
  • Evaluation harnesses
  • Guardrails and escalation paths

Consult intake

Start with the system reality.

CommsDock is useful when the work needs voice telecom depth first, then the cloud, network, software, or AI layer around it. Bring the current estate, the delivery pressure, and the outcome you need.

Useful when

  • A PBX, contact centre, UC, or call-flow issue needs senior voice context
  • A migration, cutover, or modernisation project needs practical delivery support
  • A telco vendor, MSP, or integrator needs remote contractor capacity for a specialist workstream
  • A voice AI idea needs to be checked against the real telephony, routing, escalation, and operations environment

Send through

  • Current platform: NEC, Panasonic, Avaya IP Office, Avaya Contact Center, Webex, BroadWorks, 3CX, Yeastar, or other
  • Problem shape: call flow, routing, queues, SIP, cloud, network, integration, reporting, or AI workflow
  • Constraints: timeline, users/sites, carriers, WAN links, compliance, access, vendor dependencies, and known risks
  • Preferred engagement: discovery, fixed project, fractional support, or remote contractor delivery

Engagement paths

Consult, project, fractional, or remote contractor support.

01

Discovery

A focused scoping conversation to understand the voice estate, call flows, platform risk, and business goal.

02

Project

Fixed-scope design, build, review, or modernisation work with defined outcomes and handover.

03

Fractional

Ongoing voice telecom, architecture, and software support for teams that need senior engineering capacity without a permanent hire.

04

Remote contractor

Senior remote delivery support for telco vendors, MSPs, integrators, and project teams that need specific PBX, contact centre, cloud, network, or voice AI expertise.

After the first message

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