# CommsDock

> Voice telecom engineering practice for PBX, contact centre, collaboration platforms, cloud and network infrastructure, voice AI systems, and remote senior contractor support.

CommsDock is the consulting practice of a voice telecommunications engineer who also works as a developer and solution architect. The practice helps teams design, modernise, and operate PBX, contact centre, and collaboration systems, then delivers the AWS, network, router, Wi-Fi, software, integration, and voice AI pieces needed to reduce delivery and operations friction. CommsDock also provides remote senior contractor support for telco vendors, MSPs, integrators, and technical teams that need specific voice domain expertise.

## Practitioner

- **Discipline:** Voice telecommunications engineering, PBX and contact centre architecture, AWS/cloud infrastructure, SMB network engineering, software development, voice AI integration.
- **Mode:** Solo operator. The person you scope with is the person who delivers.
- **Company established:** 2026.
- **Specialty platforms:** NEC PBX, Panasonic PBX, Avaya IP Office, Avaya Contact Center, Webex, BroadWorks call centre, 3CX, Yeastar Cloud PBX.
- **Infrastructure skills:** AWS EC2 on Ubuntu, AWS security groups, Amazon SES, static egress IP design, VLANs, Ubiquiti Wi-Fi and APs, DrayTek routers, TP-Link routers, WAN routing.
- **Base:** Australia (AEST). Remote-first, with APAC and global delivery experience.
- **Current availability:** Accepting Q2 / Q3 2026 engagements.

## What CommsDock offers

### Voice telecommunications engineering
PBX, SIP, call routing, collaboration, and contact-centre engineering for businesses that depend on reliable voice.

### Voice, network, and cloud infrastructure
Cloud PBX migration, SIP trunking, call-flow design, AWS EC2 on Ubuntu, AWS security groups, Amazon SES, static egress IP design, VLANs, Ubiquiti Wi-Fi/AP configuration, DrayTek and TP-Link router configuration, WAN routing, numbering, dial plans, vendor consolidation, and operational playbooks.

### Software for voice operations
Application development, API design, integration work, automation tooling, voice analytics dashboards, technical due diligence, code review, and modernisation.

### Voice AI systems
Voice-native AI workflows for call handling, retrieval, workflow automation, evaluation harnesses, guardrails, escalation paths, cost management, and latency management.

## How to engage

- **Contact:** /contact - send the platform, call-flow, infrastructure problem, constraints, and timeline; response within one business day.
- **Engagement models:** Discovery (focused scoping), Project (fixed scope), Fractional (ongoing senior engineering capacity), Remote contractor (specialist delivery support for vendors, MSPs, integrators, and technical teams).
- **Response latency:** Within one business day.

## Important links

- [Services](/services): Voice telecommunications engineering, voice/network/cloud infrastructure, software for voice operations, and voice AI systems.
- [Work](/work): Sanitised voice telecom, contact centre, infrastructure, and voice AI proof themes.
- [Notes](/notes): Engineering notes on PBX, contact centre, cloud/network infrastructure, voice operations software, and voice AI.
- [About](/about): Background and how the practice operates.
- [Contact](/contact): Engagement options and direct email.

## Optional

- [RSS feed](/rss.xml): Subscribe to engineering notes.
- [Sitemap](/sitemap-index.xml)